Markon creates and executes spend plans, provides strategic resource guidance, and supports the office portfolio process. Our team coordinates, reviews, and monitors annual spend plans, monitors execution rates, and responds to actions related to the annual program build and Congressional Budget Justification including investment and reduction proposals, performance reviews, and unfunded information. Markon is responsible for taking the lead on all portfolio-related actions for our customers during the portfolio-build process, ensuring each office’s submission accurately maps to the budget.
We support the development and implementation of internal contract management tools and utilize these tools for reporting and analysis of large, enterprise contracts. We help our customers monitor spend rates and analyze and provide recommendations in the areas of unpaid invoices, open commitments, and unliquidated obligations. We coordinate and lead customer training sessions, demonstrating reports and functionality to COTRs and Government Task Managers throughout the organization.
Markon provides customer account management (CAM) in support of customer abstracts, service level agreements (SLAs), and customer service requests (CSRs). CAM includes:
Customer outreach and support encompassing cradle-to-grave creation, management, and closure of abstracts, SLAs, and CSRs in coordination with customers, the Business Management Office, and the Customer Management Team
Markon also publishes and maintains SLA Management Standard Operating Procedures (SOPs).
Volume and price breakeven sensitivity analysis in support of portfolio management processes
Benchmark and assessment of current cost and contracts including other industrial and independent contract providers
Markon also designs, develops, implements, and maintains cost-recovery operations for our customers. This includes the design, development, and maintenance of service descriptions, cost and pricing models, billing policies, and cost recovery processes. Markon leads activity-based costing (ABC) cost and pricing workshops by developing materials, facilitating meetings, and generating pricing and estimates.