Help & Support

Need a Hand? Open a Support Case

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Submit a support request and our team will get back to you. For sales, pricing, or demo questions, use the contact page instead. Check the FAQ below first, your answer may already be here.

Self-Service

Before You Open a Case

Quick answers to the most common support questions. If these do not solve it, open a case above.

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I can't access my range environment

Confirm you are using a supported browser and signed in with the account tied to your enrollment. If the environment still will not load, open a support case with your username and the scenario name.

I forgot my login

Use the account recovery option on the sign-in screen. If you do not receive a reset, open a support case and our team will verify your account.

How do I get my certificate or CPEs?

Certificates and CPE completion documentation are issued after you pass/take the practical exam. If yours has not arrived, open a case with your course and exam date.

How do I schedule or reschedule an exam?

Exam scheduling is handled through your account. To reschedule, open a support case before your scheduled window.

I have a billing or enrollment question

For billing, seats, or enrollment changes, open a support case and include your organization and order details so we can route it correctly.

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Need a Hand? Open a Support Case

Before You Open a Case